Understand our policies and find answers to common questions
At Instant Eats, we value transparency and compliance with South African regulations. Below you'll find our legal documentation that governs your use of our platform.
Last Updated: November 14, 2025
By accessing, registering an account, or using the Instant Eats platform, you agree that you have read, understood, and accepted these Terms and Conditions as well as our Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.
By registering an account, you also agree and consent to receive essential, service-related emails such as verification messages, password resets, order updates, security alerts, and other communications required to operate your account. These operational emails form part of the service and cannot be opted out of.
Unless otherwise stated, all content on the Platform—including source code, databases, software, designs, text, graphics, logos, and trademarks—are the exclusive property of Instant Eats (Pty) Ltd or licensed to us. No part of the Platform may be copied, reproduced, distributed, or exploited without our prior written permission.
By using or registering on the Platform, you represent and warrant that:
You may not, under any circumstances:
Instant Eats complies with all applicable South African legislation, including:
To the fullest extent permitted by law, Instant Eats (Pty) Ltd and its directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages— including loss of profits, data, revenue, goodwill, or business interruption arising from your use of the Platform.
We do not guarantee the accuracy, availability, or reliability of restaurant listings, delivery times, order information, or third-party content.
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
If you have any questions or concerns regarding these Terms and Conditions, you may contact us at:
Email: legal@instanteats.co.za
Address: 123 Food Street, Johannesburg, South Africa, 2000
Phone: +27 11 123 4567
Last Updated: November 14, 2025
Instant Eats (Pty) Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Instant Eats mobile application and platform.
We comply with the South African Protection of Personal Information Act (POPIA) and other applicable data protection laws.
We may collect information about you in the following ways:
Information automatically collected by our servers when you use the platform, including access times, device identifiers, app usage events, crash logs, and the pages or screens you viewed before and after using the app.
We collect log data and analytics about how you use the app, including screen views, button taps, navigation paths, browsing behaviors, device performance, and feature usage. We may also use cookies, SDKs, and tracking technologies to analyze trends, detect fraud, and improve service quality.
Your information helps us provide a high-quality and personalized service. We use your data to:
We may share your information in the following circumstances:
We may disclose information if required to comply with legal processes or to protect rights, property, and safety.
We may share information with trusted service providers who assist us with:
We may contact you by email, SMS, or WhatsApp about promotions, special offers, or new services. Such messages will clearly identify Instant Eats as the sender and include instructions on how to opt out. We will not send unsolicited direct marketing without your consent, unless you are an existing customer and such communication is allowed by law.
If Instant Eats is involved in a merger, acquisition, restructuring, or sale of all or part of its business, your personal information may be transferred as part of the transaction. In such cases, we will notify you and ensure the new owner is bound by privacy protections at least as strict as this policy.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is shared only with trusted partners as described in this Privacy Policy or when required by law.
We use Firebase (a Google Cloud service) to store and process your information. Firebase follows industry-leading security and compliance standards. You can learn more by visiting:
Firebase Privacy & Security Documentation
Firebase provides:
We also implement additional technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.
If you wish to access, correct, or request deletion of your personal data, you can contact us at: admin@instanteats.co.za. We will respond in accordance with POPIA and other applicable privacy laws.
As a South African user, you have the right to:
If you have questions or concerns about this Privacy Policy, contact us at:
Email: privacy@instanteats.co.za
Address: 24 Manini Drive 1, Thohoyandou-J, Limpopo, 0950 (Next to
Porsche Villa Hotel)
Phone: +27 74 837-3121